Return Policy

We hope you love every purchase from Thomas + Rye! However, we understand that sometimes an item may not work out.

RETURNS

Online purchases are eligible for STORE CREDIT ONLY when returned within 14 business days of receiving your order. After this timeframe, items are no longer eligible for return. Final sale items are not eligible for return.

To be eligible for a return, items must be in their original condition: unworn, unused, with tags attached, and in the original packaging. Items must be in perfect condition to be accepted. We cannot accept items with makeup or deodorant stains, perfume or other odors, pet hair, cigarette smoke, stains, signs of wear, or damage of any kind. Proof of purchase is also required.

FINAL SALE

Items purchased at a discount of 25% or more, as well as items listed in a SALE category, are FINAL SALE and cannot be returned. The following items are also FINAL SALE: accessories, shoes, leggings, bodysuits, graphic tees, pajamas, makeup, sweatshirts, swimwear, and athletic wear. All Flash Sale, $20 Tuesday, and Wipeout Wednesday purchases are FINAL SALE.

EXCHANGES

We do not offer exchanges. If you would like a different size or style, we recommend placing a new order for the desired item and returning your eligible original purchase for store credit.

HOW TO START A RETURN

To start a return, please contact us at shopthomasandrye@gmail.com. Once your return has been approved, we will send you a return shipping label along with instructions on how and where to send your package.

Items sent back to us without first requesting and receiving return approval will not be accepted.

For any additional questions regarding your return, please contact us at shopthomasandrye@gmail.com. We’re always happy to help!

 

DAMAGED ITEMS

We carefully inspect all items before they leave Thomas + Rye, but in the rare event that you receive a damaged or defective item, please contact us within 3 days of delivery. Please include your order number and clear photos of the damage in your email. Items that have been worn, washed, altered, or had tags removed are not eligible for a damaged-item claim. Once the damage has been reviewed and approved, we will provide a replacement when available. If a replacement is unavailable, a refund to the original form of payment will be issued. Damage reported after 3 days of delivery will not be eligible for replacement or refund.

PRE-ORDER POLICY

Pre-order items are purchased before they arrive at Thomas + Rye and require full payment at checkout. Estimated ship dates are listed on each product page but are subject to change due to circumstances outside of our control. Because inventory is ordered specifically based on pre-orders, pre-order purchases cannot be canceled. If your order includes both in-stock and pre-order items, your full order will ship once all items are available. Once received, pre-order items are eligible for return under our standard return policy. In the rare event we are unable to fulfill your pre-order, you will receive a full refund to your original payment method.