Refund policy

We have a 14-day exchange or store credit policy, which means you have 14 days after receiving your item to request an exchange for a different size or product or to receive store credit (no money back).

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at shopthomasandrye@gmail.com If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. Unfortunately, we cannot accept exchanges on sale items or gift cards.

If you are planning on exchanging and are worried about your new size/color being sold out by the time your package arrives, let us know and we will pull the item back. 

You can always contact us for any additional exchange questions at shopthomasandrye@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.